An older and WISER work-force

Doug Fields talks about his high-quality, low turnover workforce…

One thing I want to emphasize about our workforce here in estimating and sales, or whether it’s in production or millwork craftsman, is that we had very little turnover here at Matthews and Fields. I’m not saying that we have an old age-wise employee base, but one that has been here for many, many years. And what has evolved from that is that people know what to expect quality-wise, whether it be from the service aspect or quality from the product that we are manufacturing or assembling, or the millwork for them.

The estimating department that we have, includes three gentlemen in there who have worked for us for many, many years. They have rapport with our customers so there is great pride behind that – versus a company that may have a lot of turnover, where you never know who you are going to see behind the sales counter, or where you may even question the knowledge that the person really may have. But with us you can come in and you know what to expect…

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